1. What exactly does LEVAT sell? We specialize in just one category: automatic soap dispensers. We carefully select a single, highly reliable model that uses a sensor to deliver liquid soap without touching the pump. It's designed for home use in kitchens and bathrooms, with a refillable reservoir and low-battery indicator. We avoid sales clutter, so everything we offer is tested for function and ease of use.
2. Where do you ship, and do you deliver to my state? We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not offer international shipping outside the U.S. at this time. When you enter your address at checkout, you'll see our standard shipping method, which covers every city and rural route. If you need any special accommodation, just email support@levat.shop, and we'll do our best.
3. What are your shipping options and delivery times? We offer one standard shipping option for $15, which arrives within 7-14 business days. This applies to all U.S. destinations, including Alaska, Hawaii, and Puerto Rico. Please note that we need 1-3 business days for processing and packaging before your order departs our warehouse. This scheduling info helps you know when to expect your box.
4. How can I track my order and get the tracking number? Once your order leaves our facility, we send you a shipment confirmation email with a tracking number. You can use this number to monitor progress via USPS, UPS, or FedEx, depending on your location. If you don't see it in your inbox within 24 hours after dispatch, check spam or email support.
5. What is your return policy? You have 7 calendar days from the day you receive your dispenser to request a return. For a smooth refund, the item must be unused, in its original packaging, and shipped back with the provided details. Please email us before sending anything back. Unless the product is defective, you'll simply cover the return shipping costs.
6. Can I cancel or modify my order? Yes, but only within the first 24 hours after you place it. After we start processing (usually within that day), we cannot freeze changes. If you're unsure about the finish or battery type, email us or use the confirmation link. Once we've packed your order, we can't alter it.
7. How does the dispensor avoid over-amounting or leaks? Our sensor is calibrated for standard liquid soap formulas only. It does not have a sponge attachment, which avoids drips that cause messes. The pump uses a precision gear motor to dose about 2 to 3 ml per use, which is enough for a wash without waste. If it ever triggers oddly, clean the sensor port with a dry cloth.
8. What kind of soap can I use and can I refill it? Use a lightly liquid hand soap, ideally standard to slightly viscous. It works with traditional gel soaps, coconut and castile cleansers, and foaming formulas that are thinner than hand soap. You can refill the 500ml clear reservoir endlessly. Don't use abrasive scrubs or liqui-gels with particles, because they may clog the gel sleeve.
Questions? If you need help with our automatic dispenser, shipping, or your order, our small team residents all come.