Shipping policy
LEVAT delivers to every one of the 50 US states, with coverage extending to Alaska, Hawaii, and Puerto Rico as well. At the present moment, we do not offer shipping to international destinations.
Processing Time
Your order will go through processing within 1–3 business days, which counts Monday through Friday and excludes holidays. Once your order has been shipped, an email containing your tracking details will be sent to you as confirmation.
Shipping Options
- Standard (7-14 business days): $15
Quoted delivery times are estimates calculated in business days, excluding weekends and holidays from the count. Each order is accompanied by tracking information.
Order Tracking
After your order ships, a tracking number will be emailed to you. For direct package tracking, you can use the carrier's website - whether it's USPS, UPS, FedEx, or another assigned courier.
Delays
Even though our goal is to meet the delivery time estimates, there can be occasional delays caused by factors like carrier problems, bad weather, or a high volume of orders. Should you notice a notable hold-up with your order, please reach out via support@levat.shop and we'll initiate an investigation with the delivery service.
Incorrect Address
Be sure to carefully verify your shipping address at checkout time. If a customer supplies an incorrect address, we cannot take responsibility for shipments sent to that location. Should you spot a mistake, get in touch with us promptly - we'll make every attempt to adjust the address prior to shipping.
Lost or Damaged Packages
If an item is lost during shipping or arrives with damage, you must notify us with 48 hours following the delivery date (or the expected delivery date should it not arrive). Use support@levat.shop to contact us. Together, we'll coordinate with the shipping carrier to sort out the problem and, when suitable, we'll issue a replacement or process a refund.